How can we help?

Open the Game and go to Settings → Restore Purchases. This will re-apply any non-consumable purchases (such as the Starter Bundle) to your account. Consumable purchases (coin packs) cannot be restored once used - they are spent when coins are added to your balance. Make sure you are signed in to the same Apple ID or Google account you used when you originally purchased.

Your game progress is stored locally on your device. Progress can be lost if you:

• uninstalled and reinstalled the Game without a backup;
• switched to a new device without transferring data;
• cleared the app's storage in your device settings.

On Android, enabling Google Play Games in the Game's settings activates cloud save, which protects your progress across devices. On iOS, iCloud automatically backs up the Game's local data as part of your device backup if iCloud backup is enabled. We unfortunately cannot restore progress manually as we do not have access to your local data.

On iOS, leaderboard participation is tied to your Apple Game Center account. You can sign out of Game Center via Settings → Game Center on your device to stop score submissions. On Android, sign out of Google Play Games or revoke the Game’s access in Settings → Apps → Play Games. Within the Game, you can tap your score on the leaderboard screen to toggle participation.

Refunds are handled directly by Apple or Google - we are unable to process them ourselves.

• iOS: Visit reportaproblem.apple.com and sign in with your Apple ID to request a refund.
• Android: Open the Google Play Store app, tap your profile picture, select Payments & subscriptions → Order history, find your purchase, and tap Request a refund.

Try these steps in order:

• Force-quit the Game and reopen it.
• Restart your device.
• Check that you have the latest version of the Game installed.
• Ensure your device's operating system is up to date.
• Free up storage space if your device is nearly full.

If the problem persists, please email us (see below) with your device model, OS version, and a description of what happens. Your guest user ID (shown in Settings → About) is helpful for tracking the issue.

Your Guest User ID (e.g., CR-AB12CD) is a random identifier generated on your first launch. It is stored only on your device and is never sent to our servers. Include it when contacting support - it helps us understand your game state without needing access to any personal information.

Yes. AEONFALL plays fully offline. An internet connection is only used for optional features: submitting scores to the leaderboard, syncing cloud save data via Google Play Games or iCloud, and redeeming a coupon code. All core gameplay, including in-game purchases you have already made, works without a connection.

Very little, and nothing that identifies you. The Game stores your progress, settings, and a random guest ID locally on your device, and nothing is transmitted as you play — there is no analytics or tracking of any kind. The one exception is redeeming a coupon code: that sends the code and the random guest ID to our server so a shared code can only be used once per player. Purchases are handled by Apple / Google under their own privacy policies. See our full Privacy Policy for details.

Coins are the in-game currency. You earn them by playing - coins appear in the rift during runs and are also awarded via daily rewards. You spend them in the shop on power-ups (Time Shield, Slow Time, Coin Magnet, Double Coins), which you then use during a run. If you want more coins faster, optional coin packs are available as in-app purchases through your device’s app store.

We genuinely appreciate both. Send us an email with as much detail as possible: what you expected, what happened, your device and OS version, and your guest user ID. Bug reports with steps to reproduce are especially useful.